Can I return my product?
Yes, We offer hassle-free returns within 14 days of receiving your order. Items must be unworn, in their original packaging, and with all tags attached. Simply email us at customer@xplorefw.com, and we’ll guide you through the process. You can also review our return policy on the website for more details.
How do I know which size fits me?
Each product page has a size label at the side of the product image gallery. If you have any specific questions please feel to contact us at customer@xplorefw.com
Can I exchange my item for a different size?
Yes, we offer exchanges for different sizes. However this is subject to availability. Please contact our customer support team with your order number and the size you would like to exchange for.
Can I customize my order?
Yes, customization is exclusively available for our membership customers. As a member, you gain access to personalized options to make your pieces truly unique. Join the Xplore Membership Black Card program to unlock this premium benefit!
How can I join the Xplore Membership Black Card Program?
Joining the Xplore Membership Black Card Program is simple! Visit our website and head to the Membership section. Complete the registration steps, and once your membership is activated, you’ll receive an email with your membership details. As a member, you’ll enjoy exclusive perks such as early access to collections, customization options, and special discounts.
Can I pre-order sold out items?
Joining the Xplore Membership Black Card Program is simple! Visit our website and head to the Membership section. Complete the registration steps, and once your membership is activated, you’ll receive an email with your membership details. As a member, you’ll enjoy exclusive perks such as early access to collections, customization options, and special discounts.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates may vary depending on your location. Shipping costs ONLY will apply and will be added at checkout.
How do I track my order?
You can track your order by visiting the “Track My Order” section on our website. Enter your order number and email address to view the status of your delivery.
When will my pre-order item ship?
The shipping dates for pre-order items are provided in the product description, with most pre-orders requiring a 4 to 8-week processing period. If your order includes both pre-order and in-stock items, the entire order will be shipped once the pre-order items are ready. To receive your in-stock items sooner, we recommend placing two separate orders: one for your pre-order items and another for the in-stock products.
Can I pick up my order at the store?
Yes, you can pick up your order at our store. Please indicate your preference for in-store pickup during the checkout process.
How can I subscribe to updates and exclusive offers?
You can subscribe to our newsletter by entering your email address at the bottom of our website. As a subscriber, you’ll receive updates on new collections, special offers, and exclusive events.
How can I contact customer support?
Our customer support team is available to assist you. You can contact us via email at customer@xplorefw.com or through the live chat option on our website.